Privacy Policy

Last updated: [DATE PLACEHOLDER]

1. Introduction

Chezmaxo respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Chezmaxo collects, uses, communicates, stores and protects personal information when you:

  • Visit the Chezmaxo website
  • Submit a contact or quotation request
  • Communicate with Chezmaxo
  • Purchase website-design or Website Care Plan services
  • Make a payment through PayPal
  • Become a Chezmaxo client

This policy applies to personal information collected through the Chezmaxo website and during the client relationship.

2. Person Responsible for Privacy

The owner of Chezmaxo is responsible for protecting personal information held by the business.

Questions, access requests, correction requests, privacy complaints and requests to withdraw consent may be sent to:

Privacy Officer
Chezmaxo
Email: chezmaxo@outlook.com

3. Personal Information We Collect

The information collected depends on how you interact with Chezmaxo.

Contact and quotation information

When you submit a contact or quotation form, Chezmaxo may collect:

  • Your full name
  • Business name
  • Email address
  • Telephone number
  • Existing website address
  • Type of business
  • Services requested
  • Estimated budget
  • Preferred contact method
  • Desired project timeline
  • Project description
  • Any other information you voluntarily provide

Please do not submit passwords, payment-card information, government identification numbers or other sensitive information through the contact form.

Client and project information

When you become a client, Chezmaxo may also collect:

  • Billing and business contact information
  • Signed agreements and accepted proposals
  • Project requirements and instructions
  • Website content supplied by the client
  • Communications, approvals and revision requests
  • Hosting, domain or website-account information
  • Administrator or collaborator access provided for website work
  • Invoices and payment records
  • Support and maintenance requests

Whenever possible, clients should provide Chezmaxo with a separate administrator, collaborator or developer account instead of sharing their primary password.

Payment information

Chezmaxo uses PayPal to process online payments.

When you choose to pay through PayPal, your payment is processed directly by PayPal under PayPal's own terms and privacy practices.

Chezmaxo may receive limited transaction information from PayPal, such as:

  • Your name
  • Email address
  • Payment amount
  • Transaction date
  • Transaction identification number
  • Payment status
  • Information needed to associate the payment with your invoice or service

Chezmaxo does not normally receive or store your complete credit-card number, bank-account number or PayPal password.

Technical information

When you visit the website, the website host or essential website technologies may automatically process limited technical information, such as:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Pages requested
  • Date and time of access
  • Referring website
  • Security or error logs

This information may be processed to operate the website, maintain security, diagnose technical issues and prevent misuse.

Chezmaxo does not currently use this information for behavioural advertising or visitor profiling.

4. How We Collect Information

Chezmaxo may collect personal information:

  • Directly from you through forms, email, telephone or other communications
  • Through accepted proposals, agreements and invoices
  • During website-development or support work
  • Through PayPal when a payment is completed
  • Through the website-hosting or form-delivery service
  • Through technical logs required to operate and secure the website
  • From a representative of your business who is authorized to communicate with Chezmaxo

5. Why We Use Personal Information

Chezmaxo may use personal information to:

  • Respond to inquiries and quotation requests
  • Evaluate a potential project
  • Prepare quotations, proposals and agreements
  • Provide website-design and development services
  • Provide Website Care Plan services
  • Communicate about projects, support requests and approvals
  • Process and confirm payments
  • Issue invoices and maintain accounting records
  • Obtain authorized access to client-owned website accounts
  • Troubleshoot, maintain and update client websites
  • Prevent fraud, abuse and security incidents
  • Maintain the security and operation of the Chezmaxo website
  • Fulfil contractual and legal obligations
  • Handle privacy requests or complaints
  • Protect the legal rights and interests of Chezmaxo and its clients

Chezmaxo will not use personal information for a new purpose that is incompatible with the purpose for which it was collected without obtaining consent where required.

6. Consent

By voluntarily providing personal information, you consent to its collection, use and communication for the purposes described at the time of collection and in this Privacy Policy.

You may withdraw your consent by contacting the Chezmaxo Privacy Officer.

Withdrawal of consent may prevent Chezmaxo from providing certain services when the information is reasonably required to prepare a quotation, complete a project, process payment, maintain records or comply with legal obligations.

Withdrawal of consent does not affect uses or communications already permitted or required by law.

7. When We Share Information

Chezmaxo does not sell or rent personal information.

Personal information may be shared only when reasonably necessary with service providers that help Chezmaxo operate the website or deliver services.

These providers may include:

  • PayPal for payment processing
  • The website-hosting provider
  • The contact-form or email-delivery provider
  • Email and communication providers
  • Website platforms or content-management systems
  • Cloud-storage or secure document-management providers
  • Accounting or invoicing providers
  • Professional advisers, such as an accountant or lawyer
  • Government authorities where disclosure is legally required

Service providers receive only the information reasonably necessary to perform their services.

Each provider operates under its own legal terms and privacy practices. PayPal processes payment information according to PayPal's own Privacy Statement.

Chezmaxo may also communicate personal information:

  • With your consent
  • To fulfil an agreement with you
  • To collect an unpaid account
  • To respond to fraud, abuse or a security incident
  • To comply with a court order or legal obligation
  • To protect the rights, property or safety of Chezmaxo or another person
  • As otherwise permitted or required by law

8. Information Processed Outside Canada

Some service providers, including PayPal, website hosts, email providers or cloud-service providers, may process or store personal information outside Canada.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to its courts, governments or law-enforcement authorities.

Chezmaxo will consider privacy and security when selecting service providers and will take reasonable steps to ensure that personal information receives appropriate protection.

9. Cookies and Similar Technologies

Cookies are small files that a website or service may store on your device.

The Chezmaxo website may use cookies or similar technologies that are reasonably necessary to:

  • Load and operate the website
  • Maintain security
  • Prevent misuse
  • Remember essential user selections
  • Process contact-form submissions
  • Connect with PayPal payment services

PayPal may place or use its own cookies or similar technologies when you interact with a PayPal payment button, embedded PayPal feature or PayPal website. PayPal controls those technologies under its own privacy and cookie practices.

Chezmaxo does not currently use advertising cookies, behavioural tracking or analytics tools such as Google Analytics.

If Chezmaxo later introduces analytics, advertising or other non-essential tracking technologies, this policy will be updated and appropriate consent choices will be provided where required.

You may configure your browser to block or delete cookies. Blocking essential cookies may affect certain website or payment functions.

10. Data Retention

Chezmaxo keeps personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, contractual and dispute-resolution requirements.

Unless a different period is required by law or justified by the circumstances, Chezmaxo generally applies the following retention periods:

Unsuccessful inquiries and quotation requests

Information relating to an inquiry that does not become a client project may be retained for up to 24 months after the last communication.

This allows Chezmaxo to respond to follow-up inquiries and maintain reasonable business records.

Client and project records

Project correspondence, agreements, approvals, invoices, transaction information and related business records may be retained during the client relationship and for at least six years from the end of the taxation year to which the record relates, or longer where required by law.

Website credentials and account access

Passwords, temporary access and administrator or collaborator credentials will be retained only while reasonably required to perform authorized work.

Access should be removed or deleted after the service relationship ends or when it is no longer required.

Contact-form and technical records

Contact-form submissions and technical logs may be retained for a reasonable period required to respond to inquiries, maintain security, diagnose errors and prevent abuse.

When personal information is no longer required, Chezmaxo will take reasonable steps to securely delete, destroy or anonymize it, subject to legal retention obligations.

11. Safeguards

Chezmaxo uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information held.

These measures may include:

  • Password-protected accounts
  • Unique administrator or collaborator access
  • Multifactor authentication where available
  • Access restrictions
  • Secure website connections
  • Reputable service providers
  • Software and security updates
  • Secure storage practices
  • Backup and recovery measures where appropriate
  • Removal of access when it is no longer required

No website, email system, payment service or storage method can be guaranteed to be completely secure.

Clients should not send passwords, financial information or other sensitive information through ordinary email unless an appropriate secure method has been arranged.

12. Confidentiality Incidents

A confidentiality incident may include unauthorized access, use, loss or communication of personal information.

If Chezmaxo becomes aware of an incident involving personal information, Chezmaxo will take reasonable steps to contain it, reduce the risk of harm, correct the underlying issue, and notify affected individuals and any authorities where required by law.

13. Access and Correction Rights

Subject to applicable law, you may request:

  • Confirmation that Chezmaxo holds personal information about you
  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Information about how your information has been used or communicated
  • Withdrawal of consent
  • Deletion of information when Chezmaxo is not legally required to keep it
  • Information about the applicable retention period

Requests must be sent in writing to the Privacy Officer at:

chezmaxo@outlook.com

Chezmaxo may need to verify your identity before responding.

Access or deletion may be refused or limited where permitted or required by law. When applicable, Chezmaxo will explain the reason for the refusal and available recourse.

14. Privacy Complaints

Privacy questions or complaints should be submitted to the Chezmaxo Privacy Officer.

Please include:

  • Your name and contact information
  • A description of the concern
  • Relevant dates or communications
  • The resolution you are requesting

Chezmaxo will review the complaint and respond within a reasonable period.

You may also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada.

15. Automated Decisions and Profiling

Chezmaxo does not currently use personal information to make decisions based exclusively on automated processing.

Chezmaxo does not currently use personal information for behavioural profiling or targeted advertising.

This policy will be updated if these practices change.

16. Children's Information

The Chezmaxo website and services are intended for businesses and adults.

Chezmaxo does not knowingly collect personal information directly from children through the website.

A parent or legal guardian who believes that a child has submitted personal information may contact Chezmaxo to request its review and deletion, subject to applicable law.

17. External Websites

The Chezmaxo website may contain links to external websites, including PayPal and client websites.

Chezmaxo does not control the privacy, security or content practices of external websites.

You should review the privacy policy of each third-party website before providing personal information.

18. Changes to This Policy

Chezmaxo may update this Privacy Policy when its practices, website technologies, service providers or legal obligations change.

The updated policy will be posted on this page with a revised effective date.

When required by law, affected individuals will be notified of material changes and consent will be obtained before personal information is used for a materially different purpose.

19. Contact Chezmaxo

Questions, privacy requests and complaints may be directed to:

Privacy Officer
Chezmaxo
Email: chezmaxo@outlook.com